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Genesis Media Limited – Terms and Conditions

Effective Date: 15/08/25

Last Updated: 12/08/25

1. Introduction

Welcome to Genesis Media Limited (“we,” “us,” or “our”). These Terms and Conditions govern your relationship with us and outline how we collect, use, store, and protect your personal information in accordance with the MACRA Data Protection Act 2024.

By providing your information to us or using our services, you agree to these Terms and Conditions.

2. Information We Collect

2.1 Types of Information

We collect and process the following personal information:

  • Name (individual or organisation name)
  • Gender/Organisation type
  • Date of Birth 
  • Contact information (phone numbers)
  • Email address
  • Location/Address
  • Social Media handles 
  • Bank Account Numbers (where necessary, and to strictly facilitate business transactions) 

2.2 How We Obtain Your Information

We collect your information through:

  • Direct communication when you contact us
  • Order forms and service requests
  • Business correspondence
  • Client registration processes e.g for rewards programmes 
  • Voluntary provision during consultations

2.3 Legal Basis for Processing

We process your personal data based on:

  • Legitimate business interests for client management and service delivery
  • Contractual necessity to fulfill our obligations to you
  • Consent where explicitly obtained
  • Legal compliance with regulatory requirements

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information to:

  • Process and fulfill your orders and service requests
  • Communicate with you regarding our services
  • Maintain our customer database for efficient service delivery
  • Provide customer support and respond to inquiries
  • Conduct periodic outreach during order intake periods

3.2 Communication

We may contact you:

  • To confirm order details and delivery schedules
  • To provide updates on your service requests
  • To notify you of relevant services or offerings
  • For quality assurance and customer satisfaction purposes

4. Data Storage and Security

4.1 Storage Methods

  • Your information is stored in a secure digital database
  • Data is organised alphabetically for efficient access
  • Database is updated daily to ensure accuracy and relevance

4.2 Security Measures

We implement technical and organisational measures including:

  • Access controls: Database access is restricted to only two authorised personnel from our Administration Department
  • Encryption: Data is protected through appropriate encryption methods
  • Regular updates: Information is reviewed and updated regularly
  • Risk assessments: We conduct periodic security evaluations
  • Backup procedures: Systems are in place to restore data availability during incidents

4.3 Data Retention

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in these Terms
  • Data is reviewed regularly to ensure it remains relevant and accurate
  • You may request deletion of your data subject to our legal and business obligations

5. Your Rights and Choices

5.1 Access Rights

You have the right to:

  • Access your personal information held by us
  • Correct any inaccurate or incomplete data
  • Update your information at any time
  • Delete your personal information (subject to legal requirements)
  • Object to certain processing activities

5.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 8. We will respond to your request within 30 days.

5.3 Consent Withdrawal

Where we process your data based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

6. Data Sharing and Third Parties

6.1 Limited Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only:

  • With authorised service providers who assist in our operations (under strict confidentiality agreements)
  • When required by law or regulatory authorities
  • With your explicit consent

6.2 Third-Party Processors

If we engage third-party data processors, we ensure they:

  • Are registered with MACRA where required
  • Maintain appropriate security standards
  • Operate under written agreements that protect your data

7. Data Protection Compliance

7.1 MACRA Registration

Genesis Media Limited is in the process of registering as a Data Controller with the Malawi Communications Regulatory Authority (MACRA) in compliance with the Data Protection Act 2024. We are preparing our registration application to meet compliance requirements.

7.2 Data Protection Impact Assessment

We have conducted a Data Protection Impact Assessment (DPIA) to ensure our processing activities are appropriate and secure.

7.3 Breach Notification

In the unlikely event of a data breach:

  • We will notify MACRA within 72 hours
  • We will inform affected individuals if the breach poses a high risk
  • We maintain records of all security incidents

8. Contact Information

8.1 General Inquiries

For questions about these Terms and Conditions or our data practices:

  • Company: Genesis Media Limited
  • Department: Administration Department
  • Email: shop@pressplaymw.live
  • Phone: +265 (0) 986 92 77 07
  • Address: C13-14 Golden Peacock Shopping Complex, Presidential Way, Lilongwe, Malawi

8.2 Data Protection Officer

For specific data protection concerns, contact our Data Protection Officer:

  • Email: ceo@pressplaymw.live
  • Phone: +265 (0) 998 437 488

8.3 Regulatory Authority

You also have the right to lodge a complaint with:

  • Malawi Communications Regulatory Authority (MACRA)
  • Address: Area 13, Green Heritage House, P.O.Box 30214,Lilongwe
  • Phone: +265 (0) 999 55 90 79
  • Email: kelious.mlenga@macra.mw

9. Changes to These Terms and Conditions 

9.1 Updates

We may update these Terms and Conditions from time to time to reflect:

  • Changes in our business practices
  • Legal or regulatory requirements
  • Improvements to our data protection measures

   9.2 Notification

We will notify you of any material changes by:

  • Email notification to your registered email address
  • Posting updates on our website or business premises
  • Direct communication during service interactions

9.3 Continued Use

Your continued use of our services after changes take effect constitutes acceptance of the updated Terms and Conditions.

10. Governing Law

These Terms and Conditions are governed by the laws of Malawi, including the MACRA Data Protection Act 2024. Any disputes will be resolved in accordance with Malawi law.

11. Effective Date and Acknowledgment

These Terms and Conditions are effective as of 15/08/25. By providing your personal information to Genesis Media Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.